Contact Non Gamstop Casinos

Got a question about one of the casinos we've covered, spotted something that needs updating, or just want to share your own experience with a site not on GAMSTOP? This page tells you how to reach us and what we can help with.

How to reach the team

The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though it can occasionally take a little longer during busy periods.

When you write in, it helps to include as much detail as possible - the name of the casino involved, dates, and screenshots if relevant. This lets us look into the issue properly rather than going back and forth on the basics.

What we can and can't help with

We're a comparison and review site, not a casino operator, so there are limits to what we can do. Here's a rough guide:

We can help with: corrections to our reviews, questions about how we rate and rank sites, feedback on a brand's welcome offer or game selection, and general queries about how non Gamstop casinos work.
We can't help with: withdrawing your money, resolving disputes over a specific bet or bonus, or accessing your account at any of the casinos listed on this site. Those matters need to go through the casino's own customer support team directly.

Concerned about your gambling?

If you're getting in touch because you're worried about your own play, or because you self-excluded through GAMSTOP and want to understand your options, please see our Responsible Gambling page first. It covers the tools and support available if gambling has stopped feeling fun, alongside honest information about self-exclusion schemes.

Before you email us

A lot of common questions are already answered elsewhere on the site, so you might find what you need faster there:

Looking for the current list of top-rated sites? Our Non GamStop Casinos 2026 - Best Online Casinos UK page has the full rundown, including how each brand handles payments, bonuses and game libraries.
Want to know who's behind this site and how we approach our reviews? That's covered on our About Us page.
Questions about how the site itself operates, including use of content and liability? Check our Terms and Conditions.

Feedback that shapes our reviews

Casinos change their bonus terms, payment methods and game catalogues fairly often, and reader feedback is one of the ways we catch that. If you've played at a brand we cover - whether it went smoothly or you hit a snag with a withdrawal, a bonus term, or customer support - we'd genuinely like to hear about it. Real reports from players help us keep our write-ups current and useful for the next reader doing their research.

We're not able to act on individual complaints in the way a regulator or ombudsman could, but patterns in feedback do influence how we describe a brand's reliability going forward.

A quick note on who this site is for

Everything on patatam.co.uk is intended for adults aged 18 and over. If you're contacting us with a query related to age verification, account restrictions, or eligibility at a specific casino, that's something the casino itself will need to confirm, since account-level checks sit outside what we can access or influence.

Whatever the reason for reaching out - a correction, a question, or simply feedback on your experience - drop us a line at [email protected] and we'll get back to you as soon as we can.